PROGRAM

DT-8 Enhancing Customer Experience with AI

Interactive AI, image generation AI, AI recommendations using customer data, and other AI applications are about to broaden the customer experience for companies. In this session, we will discuss the future evolution to an experience that knows more about the customer and resonates more with them.

• Moderator

  

  Susumu Namikawa

  DENTSU INC.

  Customer Experience Creative Center Managing Director/Executive Creative Director

  

• 

  Kazuya Nishioka

  Tutuanna Co., Ltd.

  Senior Manager

  

• 

  Manish Prabhune

  Adobe K.K.

  Industry Strategy and Business Development